HELIOS AIR LLC — PRIVACY POLICY

Last Updated: January 16, 2026

Helios Air LLC (“Helios Air,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and financial information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request charter services, or transact with us.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information necessary to arrange private air travel and to process payments securely. This may include:

A. Personal Information

  • Name

  • Company name

  • Email address

  • Phone number

  • Billing address

  • Passenger names and travel details

  • Government-issued identification when required by operators or law

B. Travel & Charter Information

  • Itineraries

  • Passenger manifests

  • Aircraft preferences

  • Catering and special requests

C. Payment Information

Helios Air does not store or process credit card numbers directly on our servers.
All payment information is entered into and processed through PCI-DSS compliant third-party payment processors (such as Stripe or similar).

We may receive limited payment metadata such as:

  • Payment confirmation

  • Last four digits of a card

  • Transaction ID

  • Billing ZIP code

We do not have access to your full card number, CVV, or expiration date.

2. How We Use Your Information

We use your information solely to:

  • Arrange and coordinate charter flights

  • Communicate trip details and updates

  • Process payments

  • Comply with aviation, security, and legal requirements

  • Prevent fraud and unauthorized transactions

  • Improve our services and client experience

We do not sell, rent, or trade your personal data.

3. PCI Compliance & Payment Security

Helios Air is committed to protecting your payment information in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

To ensure this:

  • All credit card data is transmitted directly to our PCI-compliant payment processor using encrypted connections

  • Helios Air never stores sensitive authentication data (CVV, full card number, magnetic stripe data)

  • Access to payment-related records is limited to authorized personnel only

  • All systems are protected by firewalls, encryption, and access controls

Your financial information is handled with the same security standards used by major banks and payment networks.

4. How We Share Information

We may share your information only when necessary to provide services, including with:

  • Aircraft operators and flight crews

  • FBOs, ground handlers, and catering vendors

  • Payment processors

  • Legal or regulatory authorities when required

All partners are contractually required to protect your data and use it only for the intended purpose.

We do not share your data for marketing or advertising purposes.

5. Data Storage & Retention

We retain your information only for as long as necessary to:

  • Complete your flights

  • Maintain accounting and compliance records

  • Resolve disputes

  • Meet legal and aviation regulatory obligations

Sensitive payment data is never stored on Helios Air systems.

6. Data Security

We use industry-standard safeguards to protect your information, including:

  • SSL encryption

  • Secure servers

  • Restricted access controls

  • Ongoing monitoring for unauthorized access

While no system can be 100% secure, Helios Air follows best-in-class practices to protect your data.

7. Your Rights

You may request to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data (subject to legal and aviation record-keeping requirements)

Requests may be submitted to:
privacy@flyhelios.co
(or your designated support email)

8. Cookies & Website Data

Our website may use cookies and analytics tools to improve performance and user experience. These tools do not collect sensitive personal or financial data.

You may disable cookies in your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites (such as payment processors or operators). Helios Air is not responsible for their privacy practices.

10. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For privacy or data protection questions:

Helios Air LLC
Email: privacy@flyhelios.co
Website: www.flyhelios.co